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IN-the-Know

Sep 9, 2026

Dominick Zangaro is an experienced insurance professional across multiple lines of coverage and in multiple roles. He has a Master of Science in Cyber Risk Management

and a BA in Finance from Mercyhurst. Through his Master's education, he developed technical knowledge of computer science and cyber risk management to...


Aug 26, 2026

Kelsey Connors is a Senior Policy and Performance Underwriter at USAA. She holds the CPCU and AIDA designations from The Institutes and is an active leader within the CPCU Society, currently serving as President of the Arizona Chapter and Vice Chair of the Publications Committee. Here, Kelsey joins Chris Hampshire on In...


Aug 12, 2026

Rena Strohmeier is the Underwriting Manager at Wawanesa Insurance and a San Diego State University faculty lecturer, teaching insurance and risk management classes. She is a member of the Executive and Leadership Council of the CPCU Society, and holds CPCU, AIC, and AINS designations. Here, she joins Chris Hampshire on


Jul 29, 2026

Lou Bonanno is the AVP of Property Underwriting at Arch Insurance Group, where he is responsible for portfolio management and analysis, program data feeds, corporate and business unit reporting. He also serves as the business unit representative to the Data Transformation Team. He has held positions in claims, premium...


Jul 15, 2026

Ruth Phillips is a Learning and Development Specialist with Higginbotham, where she develops and delivers training programs that help insurance professionals build technical expertise and advance their careers. She holds a Master’s degree in Adult Education and has earned 17 insurance and professional...